Product Return & Refund Policy
At Kilkenny College of Beauty and Spirts Therapy we are happy to offer returns or exchangeswithin 14 days of purchase once products are returned unopened. Your right to cancel under the Consumer Rights Directive starts from the moment you receive your order. Faulty or damaged goods will be replaced once we are contacted within 7-days of receiving your package. You can return your product in exchange for store credit, a different product, or a refund to the original payment method used. Kilkenny College of Beauty and Sports Therapy is under no legal obligation to provide a refund prior to receiving proof of items being returned or after the 14 day “cooling-off period” is expired.
If you change your mind and want to exchange for alternative products we are happy to do this for you, however you are responsible for postage costs to both return products, and for postage costs associated with the provision of new products.
Please note the following exceptions to our return and refund policy:
- Discount or promotional sales are final and cannot be returned or exchanged.
- Returned items must be unopened.
- Seal must not be opened or tampered with.
- Product must remain in its original packaging.
- Returned items must have no visible signs of wear or use or damaged packaging.
Please note: if unwanted goods are not returned in perfect condition, a refund will not be provided. Therefore, please package returns appropriately as we will not be held accountable for items damaged in transit.
To initiate a return or exchange, please complete the following steps:
Initial contact must be made within 14 days of receipt of product. Please make contact to our customer service department in writing via email email@example.com and please include following details in the email:
- The order number
- Reason for return
- Your personal contact details including phone number
A member of our customer service team will be in touch to advise on how to proceed. Faulty, damaged or returned goods must be returned to us within 10 days of approval from our customer service team, to the below returns address:
Kilkenny College of Beauty and Sports Therapy, No 4 Patrick Street Kilkenny. R95YV6X
Goods can also be returned in person to our premises at No 4 Patrick Street but only once approved and we have been contacted via email with order details.
If you are eligible for a refund, we will refund the monetary value of the goods returned only, unless incorrect or faulty items were sent out, in which case the order value and the delivery charges you incurred will be refunded. Refunds will be made by the original method of payment charged (e.g Paypal, credit card, debit card). Please allow 3-10 business days for refund to be processed.
Kilkenny College of Beauty and Sports Therapy is not responsible for any adverse reactions to products purchased from us. To avoid this, we recommend patch testing an area of the skin prior to using the product. We always recommend booking a consultation ahead of purchasing new products. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
If your order has not arrived, please contact our team via email: firstname.lastname@example.org