POLICIES

This privacy policy sets out how we use and protect any information that you give us when you use our website.

PRIVACY POLICY
This privacy policy sets out how Kilkenny College of Beauty and Sports Therapy uses and protects any information that you give us when you use this website. It tells you what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

CHANGES TO OUR POLICY 

We may change the privacy policy occasionally. If we decide to change our privacy policy, we will post the changes on this web page so that you are aware of the information changes to this privacy pon we collect, how we use it and under what circumstances we disclose it.

A hard copy of the policy is available from Kilkenny College of Beauty and Sports Therapy No 4 Patrick Street Kilkenny’. Any revised policy will apply only to data collected after the new policy comes into effect.

WHAT INFORMATION DO WE HOLD ON YOU?
We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode

WHAT WE DO WITH THE INFORMATION WE GATHER
We may use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes with your consent:

  • To confirm identification when you contact us
  • To keep you informed of any special offers or promotions that we believe might be of particular interest to you
  • To communicate with you in the event that any products or services you have requested are unavailable
  • For credit assessment
  • To review the conduct of and to administer/operate your accounts
  • For statistical analysis, including automated techniques
  • For record-keeping purposes
  • For market research
  • To track activity on our website
  • To improve and monitor our customer service to you
  • The prevention of crime and fraud
  • For  any other purposes deemed necessary for business

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

DISCLOSURE OF YOUR INFORMATION TO SERVICE PROVIDERS
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses or printers.
In these circumstances, we will ensure that we request your approval to do so and that your information is properly protected and used in accordance with this privacy policy. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.

TRANSFER OF YOUR INFORMATION OUTSIDE THE EUROPEAN UNION
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require. Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected and ensure that We will only deal with suppliers outside the EU who are GDPR compliant and have policies in place to protect your data.

THE USE OF COOKIES
Cookies are small data files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email

KCBST uses cookies for a variety of reasons, such as to remember your preferences when you visit our site, tailor your visit or monitor traffic to enable us to improve our site.

We also set third-party cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook Instagram or Twitter. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.

CHANGING YOUR PERSONAL INFORMATION
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us at info@kilkennycbt.com. We will promptly correct any information found to be incorrect.

LINKS TO OTHER WEBSITES WITHIN OUR OWN WEBSITE
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION AND YOUR RIGHTS TO ACCESS YOUR PERSONAL INFORMATION
We will never sell, distribute or lease your personal information to third parties. We will only pass on your personal information if we are required by law to do so, with your consent.
You may request details of personal information which we hold about you under the Data Protection Act 2018 and GDPR 2018.
You have a right to receive a copy of the personal data that we hold about you. To obtain a copy of the personal information we hold on you, please write to Kilkenny College of Beauty and Sport Therapy No 4 Patrick Street Kilkenny or email info@kilkennycbt.com requesting information.

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@kilkennycbt.com

CONTACTING US

If there are any questions regarding this privacy policy, you may contact us using the information below.

Info@kilkennycbt.com

Kilkenny College of Beauty and Sports Therapy

No 4 Patrick Street Kilkenny

0567761891

Cookies Policy

KCBST refers to websites www.kilkennycbt.com and www. Beautytherapycourses.ie. KCBST respects the privacy of all visitors to our website. This Cookie Policy outlines our policy concerning the use of cookies on KCBST.

We may update our Cookie Policy from time to time to reflect any changes in technology or legislation which may affect the way in which cookies are used by us and how you as a user, can manage them.

What are cookies?

Cookies are small text files sent from a website and stored in the user’s web browser while a user is browsing a website. When users visit the same website again, the browser sends cookies back to the website allowing the website to recognise the user and remember things like personalised details or preferences.

More information about cookies and details of how to manage or disable them can be found on www.aboutcookies.org.

Please note that if you choose to opt-out of receiving cookies, you may lose some features and/or functionality of KCBST website.

Which cookies does KCBST use?
When you use the KCBST website the following types of cookies can be set on your device:

Strictly necessary cookies
 These cookies enable services you have specifically asked for.
 Some examples of these cookies include:

  • Identifying you as being signed into KCBST and keeping you logged in throughout your visit
  • Remembering the content of your shopping cart while browsing KCBST

These cookies don’t usually contain any personally identifiable information and are typically set by KCBST  or partners chosen by KCBST to provide specific services such as KCBST learner portal.

Performance cookies
 These cookies are used to collect statistical information about visitors to the website and the pages they view.

These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and used anonymously. We use these cookies to understand what content is popular which helps us to improve our website. Some examples of services that use these types of cookies include Google analytics.

For more information on how to manage cookies, including opt-out of performance cookies please visit: http://www.aboutcookies.org/Default.aspx?page=1
Functional cookies
These cookies allow the website to remember choices you make and provide enhanced and more personal features.

Some examples of such features include:

  • Remembering your preferences and settings such as redirect to mobile version of the site when you are browsing with a smartphone
  • Remembering your favourites and video bookmarks when using KCBST  media player
  • Remembering when you’ve voted in a poll or posted a review so that you don’t do this more than once during your visit.
  • If you have an KCBST   account, a cookie on your computer lets us remember your user name and email address so you don’t have to enter it again when you are commenting or writing a review.

Other examples of services that use these type of cookies include WordPress. For more information on how to manage cookies, including opting-out of functional cookies, please visit: http://www.aboutcookies.org/Default.aspx?page=1

Targeting and advertising cookies

These cookies are used to deliver advertising that is more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

These cookies are used to deliver advertising that is more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

They are usually placed by advertising networks with our permission. They remember that you have visited a website; this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Some examples of services that use these types of cookies include Google AdSense or DoubleClick. If you wish to opt-out of targeting and advertising cookies, please visit: http://www.youronlinechoices.com/ie/your-ad-choices

Other third party cookies

Some cookies that have been set on our websites are not related to KCBST or our partners. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser.

We do not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

Links to other websites

Our website may contain links to other websites. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this.

 

Malpractice and Maladministration Policy

This policy is aimed at our clients, treatment models and learners, who are receiving services or registered with Kilkenny college of beauty and sports therapy (KCBST) programmes or courses, approved qualifications or units within or outside of Ireland and who are involved in suspected or actual malpractice/maladministration. It is also for use by our staff to ensure they deal with all malpractice and maladministration investigations in a consistent manner.

It sets out the steps our college and learners or other personnel must follow when reporting suspected or actual cases of malpractice/maladministration and our responsibilities in dealing with such cases. It also sets out the procedural steps we will follow when reviewing the cases.

Out of scope

This policy does not cover general complaints and products and or service, please see our complaints procedure for relevant information. This policy does not relate to learners wishing to appeal a decision of an awarding body or an KCBST assessment decision; please see the appeals procedure

Colleges responsibility

It is important that all staff involved in the management, assessment and quality assurance of our qualifications, and learners, are fully aware of the contents of the policy and we have arrangements in place to prevent and investigate instances of malpractice and maladministration.

Definition of Malpractice

Malpractice is essentially any activity or practice which deliberately contravenes regulations and compromises the integrity of the internal or external assessment process, hinders learners ability to pass courses, inappropriately exposes learners privileged private information, and/or the validity of qualifications.

It covers any deliberate actions, neglect, default or other practice that compromises, or could compromise, the assessment process.

  • the assessment process, either internal or provided by a third party
  • the integrity of a regulated qualification
  • the validity of a result or certificate
  • the reputation and credibility of KCBST or, the qualification or the wider qualifications community

Malpractice may include a range of issues from the failure to maintain appropriate records or systems, to the deliberate falsification of records in order to claim certificates from a regulatory body.

For the purpose of this policy, this term also covers misconduct and forms of unnecessary discrimination or bias towards certain or groups of learners.

Definition of Maladministration

Maladministration is essentially any activity or practice which results in non-compliance with administrative regulations and requirements and includes the application of persistent mistakes or poor administration.

Examples of maladministration

  • Persistent failure to adhere to our learner registration and certification procedures.
  • Persistent failure to adhere to our centre recognition and/or qualification requirements and/or associated actions assigned to the centre
  • Inaccurate claim for certificates
  • Failure to maintain appropriate auditable records, e.g. certification claims and/or forgery of evidence

Examples of malpractice

  • Deliberate failure to adhere to our learner registration and certification procedures.
  • Deliberate failure to maintain appropriate auditable records, e.g. certification claims and/or forgery of evidence
  • Fraudulent claim(s) for certificates
  • Collusion or permitting collusion in exams/assessments
  • Plagiarism by learners/staff
  • Copying from another learner

Process for making an allegation of malpractice or maladministration

  • Anybody who identifies or is made aware of suspected or actual cases of malpractice or maladministration at any time must immediately notify KCBST In doing so, they should put them in writing/email and enclose appropriate supporting evidence.

All allegations must include (where possible):

  • Learner’s name and KCBST registration number
  • KCBST staff members name and job role – if they are involved in the case
  • Details of the course/qualification affected or nature of the service affected
  • Nature of the suspected or actual malpractice and associated dates details and outcome of any initial investigation carried out by the centre or anybody else involved in the case, including any mitigating circumstances

The Directors will then conduct an initial investigation prior to ensure that staff involved in the initial investigation are competent and have no personal interest in the outcome of the investigation.

In all cases of suspected malpractice and maladministration reported we’ll protect the identity of the ‘informant’ in accordance with our duty of confidentiality and/or any other legal duty.

Confidentiality and whistle blowing

Sometimes a person making an allegation of malpractice or maladministration may wish to remain anonymous. Although it is always preferable to reveal your identity and contact details to us; however if you are concerned about possible adverse consequences you may request that the Directors do not divulge your identity.

While we are prepared to investigate issues which are reported to us anonymously we shall always try to confirm an allegation by means of a separate investigation before taking up the matter with those the allegation relates.

Responsibility for the investigation

In accordance with regulatory requirements, all suspected cases of maladministration and malpractice will be examined promptly by KCBST to establish if malpractice or maladministration has occurred and will take all reasonable steps to prevent any adverse effect on the occurrence.

We will acknowledge receipt, as appropriate, to external parties within 48 hours.

Our Director will be responsible for ensuring the investigation is carried out in a prompt and efficient manner and in accordance with the procedures in this policy. An appropriate and relevant member of staff will be allocated to lead the investigation and establish whether or not the malpractice or maladministration has occurred, and review any supporting evidence received or gathered by KCBST

Notifying relevant parties

Where applicable, our Director will inform the appropriate regulatory authorities if we believe there has been an incident of malpractice or maladministration which could either invalidate the award of a qualification or if it could affect another awarding organisation.

Where the allegation may affect another awarding organisation and their provision we will also inform them in accordance with the regulatory requirements and obligations imposed by the.

Investigation timelines and summary process

We aim to action and resolve all stages of the investigation within 10 working days of receipt of the allegation.

The fundamental principle of all investigations is to conduct them in a fair, reasonable and legal manner, ensuring that all relevant evidence is considered without bias. In doing, so investigations will be based on the following broad objectives:

  • To establish the facts relating to allegations/complaints in order to determine whether any irregularities have occurred.
  • To identify the cause of the irregularities and those involved.
  • To establish the scale of the irregularities.
  • To evaluate any action already taken
  • To determine whether remedial action is required to reduce the risk to currently registered learners and to preserve the integrity of KCBST and the qualification.
  • To identify any adverse patterns or trends.

The investigation may involve a request for further information from relevant parties and/or interviews with personnel involved in the investigation. Therefore, we will:

  • Ensure all material collected as part of an investigation must be kept secure.
  • If an investigation leads to invalidation of certificates, or criminal or civil prosecution, all records and original documentation relating to the case will be retained until the case, and any appeals have been heard and for five years thereafter.
  • Expect all parties, who are either directly or indirectly involved in the investigation, to fully co-operate with us.

Either at notification of a suspected or actual case of malpractice or maladministration and/or at any time during the investigation, we reserve the right to withhold a learner’s, and/or cohort’s, results.

Where a member of KCBST’s staff or an KCBST  Associate is under investigation, we may suspend them or move them to other duties until the investigation is complete.

Throughout the investigation our Director will be responsible for overseeing the work of the investigation team to ensure that due process is being followed, appropriate evidence has been gathered and reviewed and for liaising with and keeping informed relevant external parties.

Investigation report

After an investigation, we will produce a draft report for the parties concerned to check the factual accuracy. Any subsequent amendments will be agreed between the parties concerned and ourselves. The report will:

  • Identify where the breach, if any, occurred.
  • Confirm the facts of the case.
  • Identify who is responsible for the breach (if any)
  • Confirm an appropriate level of remedial action to be applied.

We’ll make the final report available to the parties concerned and to the regulatory authorities and other external agencies as required.

If it was an independent/third party that notified us of the suspected or actual case of malpractice, we’ll also inform them of the outcome – normally within 14 working days of making our decision – in doing so we may withhold some details if to disclose such information would breach a duty of confidentiality or any other legal duty.

If it’s an internal investigation against a member of our staff, the report will be agreed by the Managing Director, along with the relevant internal managers and appropriate internal disciplinary procedures will be implemented.

Investigation outcomes

If the investigation confirms that malpractice or maladministration has taken place, we will consider what action to take in order to:

  • Minimise the risk to the integrity of certification now and in the future.
  • Maintain public confidence in the delivery and awarding of qualifications.
  • Discourage others from carrying out similar instances of malpractice or maladministration.
  • Ensure there has been no gain from compromising our standards.

The action we take may include:

  • Imposing actions in order to address the instance of malpractice/maladministration and to prevent it from reoccurring
  • In cases where certificates are deemed to be invalid, inform the Awarding Organisation concerned and the regulatory authorities why they’re invalid and any action to be taken for reassessment and/or for the withdrawal of the certificates. We’ll also let the affected learners know the action we’re taking and that their original certificates are invalid and ask – where possible – to return the invalid certificates to KCBST.
  • Informing relevant third parties (e.g. funding bodies) of our findings in case they need to take relevant action in relation to the centre.

In addition, to the above, the Director will record any lessons learnt from the investigation and pass these onto relevant internal colleagues to help prevent the same instance of maladministration or malpractice from reoccurring.

If the relevant party/s wishes to appeal against our decision to impose sanctions, please refer to our appeals procedure

 

Appeals Procedure

All students have the right to appeal a result of an exam. Appeal should be made in writing to the Principal.

Appeals made in relation to assessor or IQA of Education and training will be investigated by the College, if the result is held the student will have the opportunity to complete the written assessment or repeat a presentation.

If this can not be settled internally the case will be referred to the EQA at her verification visit.

Appeals to examining bodies will incur a fee.